Refund Policy
Last updated: 27 October 2026
Short version: 14-day, no-questions money-back guarantee on MinPin PRO, handled through Paddle. Your statutory consumer rights still apply on top of this.
14-day money-back guarantee
If MinPin PRO isn't right for you, email support@minpinproxy.com within 14 days of purchase and we'll refund you in full, no interrogation. We'd appreciate a one-line note on why, so we can improve.
Try before you buy
MinPin has a free tier so you can evaluate the core capture and inspection features before purchasing. We encourage you to use it first.
How to request a refund
- Email support@minpinproxy.com from the address you used at checkout.
- Include your Paddle order ID or the receipt email.
- We process the refund through Paddle, our merchant of record. It typically appears on your statement within 5-10 business days, depending on your bank.
On a full refund, your license key is revoked. PRO features stop on each Mac at its next check-in with our license server (when MinPin starts, or within about a day while it runs), and MinPin returns to the free tier. Your captured data, sessions, rules and settings stay on your Mac. A chargeback also revokes the license; if the chargeback is reversed, the license is restored.
After 14 days
Refunds after 14 days are at our discretion. If something is genuinely broken, tell us and we'll make it right (a fix or a refund). Commercial subscriptions can be canceled any time to stop future charges; cancel before the renewal date, or email us and we'll cancel it for you.
Statutory rights
This policy is in addition to any mandatory refund or consumer-protection rights you have under the law of your country of residence; nothing here limits those rights. As merchant of record, Paddle may also apply its own buyer terms.